Refund policy
RETURNS, REFUNDS, EXCHANGES AND PROMOTIONS POLICY
ALOB ACTIVEWEAR
Last updated: August 21, 2026
This Returns, Refunds, Exchanges and Promotions Policy establishes the rules applicable to returns, refunds, exchanges, replacements, and promotional orders purchased from ALOB Activewear.
Our goal is to provide a clear and transparent process while protecting both our customers and our business.
1. RETURN REQUEST TIMEFRAME
Customers have 15 calendar days from the delivery date to request a return or exchange, or to report an issue with a product.
To be eligible for a return or exchange, the item must:
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Be unworn and unused;
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Be in its original condition;
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Be free from stains, odors, damage, or visible signs of wear;
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Include original tags, when applicable;
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Include original packaging, when reasonably available.
Items that do not meet these conditions may be refused or may be subject to a reduced refund.
2. PROMOTIONAL ORDERS
ALOB Activewear may occasionally offer promotions such as Buy 1, Get 1, Buy 2, Get 1 Free, Buy More, Get More, or similar promotional offers.
For these promotions, additional items may be provided as promotional benefits rather than as separately purchased products.
Promotional Order Rules
For promotional orders:
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Promotional items are tied to the qualifying purchase;
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Free promotional items do not have an independent purchase price;
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Customers may not request a refund while keeping promotional items;
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For a full refund, all items associated with the promotional offer must be returned together;
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Promotional items are not eligible for individual refunds;
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Exchanges may be limited to the same product, size, or color, subject to availability.
If only part of a promotional order is returned, ALOB Activewear may decline the refund or adjust the refund amount to account for the promotional discount.
3. DEFECTIVE OR DAMAGED PRODUCTS
If you receive an item that appears defective, damaged, or incorrect, please contact us as soon as possible after delivery.
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs or videos showing the problem.
After reviewing the information, ALOB Activewear may offer an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.
Defective Paid Items
If a purchased item is confirmed to have a manufacturing defect, ALOB Activewear may provide:
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A replacement of the affected item;
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Store credit; or
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A refund for the eligible item.
Only one replacement will generally be provided for the same item and order.
Promotional Items
Promotional or free items may be handled differently because they were provided as part of a promotional offer rather than purchased separately.
Any issue involving a free promotional item will be reviewed on a case-by-case basis and may, at ALOB Activewear's discretion, result in a replacement or another appropriate solution.
4. RETURNS DUE TO PERSONAL PREFERENCE
Returns or exchanges may be requested for reasons such as:
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Change of mind;
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The product is not what the customer expected;
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The customer does not like the product;
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The customer selected the wrong size.
Eligible items must still meet the return conditions described in this policy.
For promotional orders, all promotional items must be returned when required for the applicable refund or store-credit option.
5. REFUNDS
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
If approved:
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The refund will generally be issued to the original payment method;
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Shipping fees are generally non-refundable;
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Return shipping costs are the customer's responsibility unless the return is due to an error or confirmed product defect attributable to ALOB Activewear.
Approved refunds are generally processed within 7–10 business days.
After the refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
6. RETURN SHIPPING
Unless otherwise stated by ALOB Activewear:
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Customers are responsible for return shipping costs;
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We do not generally provide prepaid return labels;
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Customers should use a shipping method that provides tracking;
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ALOB Activewear is not responsible for returned packages that are lost or damaged while being shipped back to us.
Please keep your return tracking information until your request has been fully resolved.
7. EXCHANGES
We may accept exchanges for eligible items within the applicable return period.
Exchanges are subject to:
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Product availability;
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The item being in eligible condition;
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The requested replacement being available in the desired size or color.
If the requested item is unavailable, ALOB Activewear may offer store credit or another available solution.
For promotional purchases, exchanges may be limited to the same promotional product and may not result in additional promotional items being sent.
8. REPLACEMENT LIMITATIONS
To prevent misuse of our return and promotional programs:
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ALOB Activewear generally provides no more than one replacement for the same item and order;
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Promotional benefits do not create an entitlement to additional free products;
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Multiple replacement requests for the same order may be denied;
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Repeated, fraudulent, or abusive requests may be refused.
9. COMMERCIAL SOLUTIONS
In certain circumstances, ALOB Activewear may choose to offer an alternative solution instead of requiring a return.
Depending on the circumstances, this may include:
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Store credit;
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A replacement item;
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An alternative product;
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A one-time courtesy solution.
Any such solution is offered at ALOB Activewear's discretion and does not create an automatic right to the same solution in future cases.
Acceptance of an alternative resolution may constitute the final resolution of the applicable request.
10. NON-RETURNABLE SITUATIONS
A return or exchange may be denied when:
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The return request is submitted outside the applicable return period;
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The item has been worn or used;
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The item has been washed or altered;
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The item shows stains, odors, damage, or excessive wear;
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The customer cannot provide sufficient information to verify the order;
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The returned product does not correspond to the original order;
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The request appears fraudulent or abusive.
Nothing in this section limits rights that cannot legally be waived under applicable consumer protection laws.
11. HOW TO REQUEST A RETURN OR EXCHANGE
To begin a return, exchange, or product issue request, contact us at:
Email: alobactivewear@gmail.com
Please include:
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Your full name;
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Order number;
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Product name;
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Reason for the request;
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Photos or videos when relevant.
Do not send products back before receiving return instructions from ALOB Activewear.
12. CONTACT INFORMATION
ALOB Activewear
Email: alobactivewear@gmail.com
Address:
841 E Highway 287 N
Bowie, Texas 76230
United States
Website: www.alobactivewear.com
ABOUT ALOB ACTIVEWEAR
ALOB Activewear is committed to creating a premium shopping experience built around quality, confidence, comfort, and modern activewear.
We believe our customers deserve clear policies, transparent communication, and attentive service throughout their shopping experience.
This policy may be updated from time to time to reflect changes to our business practices or applicable laws. The most current version will always be available on our website.
